- All cancellations must be made over the phone during normal office hours.
- All cancellations will be confirmed in writing via email and this must be kept as your proof of cancellation. Cancellations cannot be taken by voice mail, text, email or any other methods.
- Any deposit or payments made are non-refundable and would be lost in the event of cancellation.
For any bookings with outstanding balances the following charges will be due. If paid in full the full value will be lost.
Orders under £200 excluding Weddings, Staffing or Staffed items.
2 + days |
Loss of Deposit |
On day or day before |
100% |
Orders £200 and over or Weddings, Staffing or Staffed Items.
29 + Days |
Loss of Deposit |
28 days or fewer |
100% |